Chooka Rain Boots Frequently Asked Questions
Chooka Western Chief

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FREQUENTLY ASKED QUESTIONS

Track Your Order

Orders ship within 2-3 business days. Check the status of your order.

Track your order

Customer Service & Returns

Customer inquiries will be responded to within 1-2 business days.

800-925-7463

M-F 8AM-5PM PST

Policies, Terms, and Conditions

Read more about our policies here. We’re happy to answer further questions.

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What is your return / replacement policy?

Returns:

If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 30 days of purchase.  Shipping fees are non-refundable.  In addition, you are responsible for return shipping charges.  We recommend using FedEx Ground because it tends to be less expensive than USPS.

All returned items must be unused and in original packaging.  To expedite your return, please include the original packing slip included with your order.  Returns without a packing slip can be delayed or may remain unprocessed.  Washington Shoe is not responsible for lost packages.

Washington Shoe Company
Website Returns
5530 S. 226th St
Kent, WA 98032
Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from.  The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.

Defective Product:

Washington Shoe provides warranty against defects in craftsmanship for a period of 90 days from the purchase date.  If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.

 

Do you ship outside of the U.S.?

We currently ship using FedEx Ground within the 48 contiguous U.S. states.  We ship USPS to Alaska and Hawaii.  Other locations are determined on a case by case basis so please inquire if interested customerservice@washingtonshoe.com.

What are your boots made of?

All our boots are unique because each one is handmade. Most of our boots are predominately rubber.

Do you sell replacement parts?

No, we do not sell replacement parts such as buckles and insoles.

Are the neoprene boots waterproof?

Yes! The material is weather proof and helps keep you dry and insulated.

There’s a chemical smell, is that normal?

They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell is part of vulcanization and is normal and safe for wear. You can’t wash off the smell, it just needs to be ventilated for a few days.

How do I clean my rain boots?

We recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear

How do I care for my rain boots?

We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.