If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 90 days of purchase.
A $5.00 return label for returns or exchanges is included with your order. For returns, the $5 will be deducted from your refund. For exchanges, please call Customer Service at 1-800-925-7463 to verify credit card information.
All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages.
Washington Shoe Company
5530 S. 226th St
Kent, WA 98032
Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.
Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.
We currently ship using FedEx Ground within the 48 contiguous U.S. states. We ship USPS to Alaska and Hawaii. Other locations are determined on a case by case basis so please inquire if interested firstname.lastname@example.org.
We are unable to ship, return, or exchange boots for customers outside of the U.S.
All our boots are unique because each one is handmade. Most of our boots are predominately rubber.
No, we do not sell replacement parts such as buckles and insoles.
Yes! The material is weather proof and helps keep you dry and insulated.
They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell is part of vulcanization and is normal and safe for wear. You can’t wash off the smell, it just needs to be ventilated for a few days.
For rain boots, we recommend using a damp, warm cloth to wash boots with a mild liquid dish soap. Mild soaps will not break down the silicone coating on the boots. Additionally, a silicone rubber conditioner can be applied. Silicone conditioners are available from shoe stores and some hardware stores. Air dry all boots and rain gear.
For your sandals, we recommend using an antimicrobial soap and warm water. Hand wash your sandals or use a soft bristled brush to gently scrub away debris. Rinse and air-dry, do not machine wash them.
We recommend storing your rain boots in a dry place, away from direct sunlight. Boots will eventually breakdown and discolor if left in direct sunlight for extended periods of time.