Please view our Returns & Exchanges policy here.
Orders typically ship within 1-2 business days, and Standard shipping typically takes 1-2 weeks to arrive. Check the status of your order below.
Customer inquiries will be responded to within 1-2 business days. Call or text us at (909) 403-6090.
M-F 9AM-4PM PST
What is your returns & exchanges policy?
Do you ship outside of the U.S.?
We currently ship using FedEx within the 48 contiguous U.S. states. We offer FedEx Smartpost, Ground, and Express delivery. We can only ship FedEx Smartpost to Alaska and Hawaii. Other locations are determined on a case by case basis so please inquire if interested firstname.lastname@example.org.
We are unable to ship, return, or exchange boots for customers outside of the U.S.
Where are your products made?
Chooka products are designed and tested in the Pacific Northwest, and are produced in China
What are your boots made of?
All our boots are unique because each one is handmade.
Most of our boots are predominately natural rubber. Our rubber boots do contain traces of latex, therefore are not suitable for those with latex allergies.
How do you ship product?
We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses. All website orders are now shipped in compostable bags. Our shoe boxes are completely recyclable.
Do you sell replacement parts?
No, we do not sell replacement parts such as buckles and insoles.
Are the neoprene boots waterproof?
Yes! The material is weather proof and helps keep you dry and insulated.
There is a chemical smell, is this normal?
They must be very new, meaning fresh off the production line. A bit of smell is normal and definitely will dissipate over time. The smell is part of vulcanization and is normal and safe for wear. You can’t wash off the smell, it just needs to be ventilated for a few days.