Returns & Exchanges

We are now offering free shipping and returns on all products. Return requests can be submitted through our Return Center (see link below). Return Instructions will be emailed once the return request has been submitted. Returns and exchanges are accepted on unused product within 90 days of purchase. For your convenience, a return shipping label is included in your package.

For all exchanges, please call or text our Customer Service team at (909) 403-6090 or through email at customerservice@washingtonshoe.com. Please allow 1-2 business days for an email reply or returned phone call.

All returned items must be unused and in original packaging. Refunds can take 4-6 weeks to process. To expedite your refund, please include the original packing slip included with your order. Returns without a packing slip may be delayed or remain unprocessed. Washington Shoe is not responsible for lost packages.

Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.

 

General Warranty / Defective Product

Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase. If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 90 days of purchase.

 

Access the Return Center